Basam Tutor Help Centre
Find an answer. Get the right support.
Guidance for learners, guardians, and tutors across bookings, payments, verification, privacy, and account access.
If someone is in immediate danger, contact local emergency services now. Do not wait for a support reply. For a non-immediate concern involving a child, exploitation, threats, harassment, or unsafe conduct, preserve evidence, stop direct contact, and use the safeguarding category so the report can be prioritised.
Frequently asked questions
Quick answers
Can support book a lesson for me?
No. Support can explain or investigate a problem, but only an eligible student can confirm a booking.
Should I include payment details in a ticket?
Include the Basam Tutor transaction reference only. Never send a full card number, bank password, PIN, or security code.
How quickly will I receive a reply?
The current response target is shown when you create a ticket. Safety reports are triaged separately, but tickets are not an emergency service.
Can I reopen a resolved ticket?
Yes, while the displayed reopening window remains open. Closed or safeguarded records may require a new ticket.
Need account-specific help?
Sign in so your ticket can be connected to the correct Student or Tutor account.