Terms of Use

1. Who we are and how these Terms apply

Basam Tutor is a tutoring marketplace operated by Basam Technology Limited ("Basam Tutor", "we", "us"). Contact support@basamtutor.com for company, legal and privacy enquiries. The public company details provided with these policies identify the applicable business address and registration details. You may also contact us using the market Contact page.

These Terms govern access to our website, learner and guardian accounts, tutor listings, communications, booking tools, classroom, lesson packs, subscriptions and payment administration. The local provisions supplied with your market page also apply. Mandatory law takes priority; local provisions take priority over conflicting general provisions; agreed transaction details take priority over general descriptions where lawful. Choosing a market or currency does not remove protections that apply because of your actual residence or the transaction.

Creating an account through an affirmative acceptance action forms an agreement with us for the platform service. A lesson may also form an agreement with the tutor identified in its confirmation. We identify the seller, service, total charge and relevant policies before purchase. If Basam Technology Limited itself supplies a lesson or product, that transaction must identify us as the supplier; an independent-tutor description does not change that responsibility. Read the Privacy Policy for information about data handling. Acknowledging that notice is not blanket consent to every use of data.

2. What the marketplace provides

We help learners and guardians find tutors, compare subjects and availability, exchange messages, arrange online or in-person lessons, use classroom tools and administer payments. Individual tutors ordinarily provide their own teaching services. Their legal status depends on the actual relationship and applicable law, rather than this label alone.

Basam Tutor connects tutors with students and guardians. For lessons arranged outside the Basam Tutor online classroom, participants choose and agree on the venue or external communication service. Basam Tutor does not select, inspect, manage or supervise those locations, or guarantee their safety. Participants are responsible for suitable meeting arrangements, necessary permissions and appropriate supervision of minors. Tutors remain responsible for their own conduct and lesson delivery. Nothing in this clause excludes liability or statutory rights that applicable law does not permit us to exclude.

We are responsible for our own platform promises and conduct. Tutor approval or verification describes specified checks and is not a guarantee of safety, teaching outcomes, every qualification, or a universal criminal-record check. Relevant badges should describe what was checked. We do not promise a particular examination result, admission, grade improvement, employment outcome or professional certification. Such limits do not remove promised service standards or legal remedies for misleading representations.

Available features, subjects, prices and payment methods differ by market. A visible market page does not mean that every payment or payout method is available there. Educational content is not medical, legal, immigration or other regulated professional advice.

3. Eligibility, children and guardian accounts

An independent account holder and paying customer must have legal capacity to enter the relevant agreement. Tutors must be at least 18 and also meet any higher local age or qualification requirement. Learners who cannot independently contract or provide required privacy permission must participate through an authorized parent or legal guardian. Separate age and parental-permission requirements appear in the local Privacy Policy.

A guardian represents that they have lawful authority for the learner they add, will supply accurate relationship information and will manage payment and required permissions. We may seek proportionate evidence of authority or consent. Guardians must not impersonate learners or disclose unnecessary sensitive information. A child's own privacy rights remain their rights; guardian access must respect age, maturity, safety and law.

No adult may contact a minor for personal, sexual, exploitative or unrelated purposes. Keep lesson communications on approved channels and use suitable supervision for in-person lessons. Mandatory parental authorization must be completed before features requiring it are made available. A general acceptance checkbox is not a substitute for verified parental consent where required.

4. Account information and security

Provide accurate names, country, contact details and other information reasonably needed for the service. Keep credentials private and notify support promptly about suspected unauthorized access. Use available multi-factor authentication and other security controls. Do not create an account for another person without authority, misstate your age, falsify verification documents or evade a restriction.

You are responsible for activity you authorize or permit through your account. You are not automatically responsible for fraud, a security failure attributable to us, or transactions you did not authorize; applicable law and payment investigation determine responsibility. We may require identity or account-security checks before sensitive changes or withdrawals, using a proportionate process.

5. Tutor responsibilities

Tutors must accurately describe qualifications, experience, subjects, lesson format, location where relevant, availability and pricing; maintain permission to work and any necessary licences; and deliver agreed services competently and professionally. Tutors must not claim accreditation, employment by a school, screening or guaranteed results without evidence.

Tutors remain responsible for teaching preparation, lawful materials, professional boundaries, relevant tax obligations and lawful handling of learner information received for teaching. Tutor requests for unnecessary identity, health or financial information are prohibited. Do not privately solicit minors or redistribute learner work, images or recordings without proper permission.

Our operational rules, payment controls and content standards do not displace any employment, tax, agency or consumer status imposed by law. Tutors must disclose a conflict of interest and promptly report inability to deliver a booked lesson.

6. Discovery, reviews and promotional listings

Search filters and tutor listings help you compare available services. Results do not guarantee that a particular tutor is best for you. Availability and prices can change before confirmation. Featured, premium or paid placements are identified when they influence presentation; ask support about a listing or recommendation.

Reviews must reflect genuine experiences. No purchased or fabricated reviews, undisclosed incentives, harassment or publication of another person's private details are allowed. We may remove unlawful or abusive content using an appropriate review process. We do not prohibit honest criticism or impose a penalty solely for a negative review. Marketing use of a learner's testimonial or image requires a separate permission where applicable.

7. Requests, confirmed bookings and lesson timing

A request or proposal is not necessarily a confirmed lesson. Follow the status and confirmation shown in the platform, including tutor acceptance and payment requirements. Before you agree, check the tutor, learner, subject, duration, format, start time, timezone, currency, total payable amount and cancellation policy. Report errors before confirming.

We use the scheduled instant recorded by the server for timing decisions; your device's clock does not change a booking. Local displays depend on your selected timezone and daylight-saving rules. Join controls normally become available ten minutes before the lesson and close after its end. Their presence is not proof that a tutor has joined or that a lesson has been delivered.

Rescheduling requires the approvals shown in the workflow. Until a change is confirmed, the existing booking remains in force unless support or a legal remedy requires otherwise. If a payment retry replaces a booking, the platform may cancel the replaced record while retaining both records for reconciliation; you should not be charged twice for the same agreed service.

8. Prices, payment providers and currencies

The checkout must identify the total price, currency, mandatory fees and applicable taxes before payment. Optional additions require an affirmative choice. Tutor-set lesson rates are distinct from any platform fee or subscription. A displayed free-first-lesson offer applies only on the disclosed eligibility, duration and conditions and does not silently authorize a paid renewal.

Payments are processed through activated third-party providers. Only the provider options offered for your transaction are available. A successful debit is not always immediately confirmed by the provider; contact support with a transaction reference before paying again if status is unclear. We may reconcile pending transactions and correct duplicate or erroneous entries, with an explanation.

Your bank or payment provider may apply foreign-exchange rates or charges outside our control; we disclose our own conversion or provider charge if included in the price. Do not submit complete card credentials through ordinary chat or support messages. Provider terms govern their independent processing but do not cancel our own legal obligations.

9. Student Pass, Tutor Premium and subscriptions

Student Pass and Tutor Premium are separate products from individual lesson charges unless checkout expressly states otherwise. Their price, benefits, period, renewal arrangements, trial conditions and cancellation route must be shown before purchase. Some booking features may require an active Student Pass under the applicable offer; any permitted exception must be disclosed.

If a product renews automatically, we obtain your express authorization for its recurring charge and explain how to stop renewal. An expiring promotion must not conceal the subsequent price. We provide applicable renewal notices and a straightforward cancellation route. Cancel through the subscription controls shown in your account, or contact support if the route is unavailable. Do not assume that deleting an app, missing a lesson or stopping use cancels renewal. If account closure is delayed by another obligation, support must still deal with a request to stop future recurring charges.

Price changes apply prospectively with the notice and choices required by law; they do not retroactively alter a paid booking. Statutory cancellation and refund rights apply even where normal policy does not provide a prorated refund.

10. Lesson packs and credits

A pack's confirmation must state its tutor or permitted use, purchased time or lessons, price, scheduling conditions and any expiry or transfer restriction. A reservation reduces the available balance while a lesson is booked. Eligible cancellations restore reserved time; a valid late-cancellation charge can consume it. Financial and booking records show the adjustment.

No expiry, forfeiture or restriction may be applied contrary to mandatory law or an undisclosed term. Credits are for the described tutoring use, not a promise of cash interest or a transferable investment. Mandatory cash refunds cannot be replaced with credits without lawful authority or the customer's agreement. Contact support about unused balances, tutor unavailability, service failure or an incorrect deduction.

11. Standard lesson cancellation policy

Local statutory rights override the standard policy below. The ordinary automated booking controls currently use these rules:

These are scheduling rules, not an exclusion of cooling-off rights, mandatory cancellation entitlements or remedies for inadequate service. A disabled button is not a legal deadline. Any cancellation deduction must be lawful and justified. Statutory notices can also be sent to support with enough information to identify the contract. Do not wait for our permission where a legal deadline applies.

12. Refunds, disputes and lesson completion

Submit the booking or payment reference, a description of the problem and relevant evidence through account support or the support contact. Do not provide unnecessary sensitive data. We may review attendance, booking changes, classroom records, messages and provider confirmation, with appropriate privacy protections. Give both sides an appropriate opportunity to respond unless urgent safeguarding or legal restrictions require a different process.

Approved refunds normally return through the original method where supported; alternative arrangements require lawful handling and agreement where needed. We comply with applicable refund deadlines rather than promising that a provider's processing delay excuses them. Request a status update if a refund is delayed.

Lessons may automatically be marked completed after their scheduled end and the configured grace period, including agreed teaching outside the Basam classroom. This is an administrative and settlement step, not conclusive proof of delivery, a waiver of complaint, or a bar to refund and chargeback rights. Report non-delivery or a dispute promptly. Nothing requires you to surrender a legitimate bank or payment-provider remedy before contacting us.

13. Tutor commission, earnings and payouts

The commission rate displayed and agreed for the transaction determines the split. The ordinary baseline is 15% platform commission and 85% tutor share, subject to the rate disclosed for the transaction; commission is not itself a tax. Financial records preserve the applied settlement rate. A later rate change does not rewrite a historical settlement.

Ordinarily, eligible lesson earnings have a 24-hour release hold after completion; any different disclosed release or withdrawal delay, reserve, provider processing time or lawful dispute hold also applies. A wallet entry is an accounting balance and does not by itself promise a licensed bank deposit or an escrow arrangement. Minimums, available currencies, payment destinations and fees must be disclosed before withdrawal.

We may reasonably delay a payout to verify identity, investigate fraud, meet a legal obligation or reconcile a refund or chargeback. We explain the reason and review route where lawful, and do not impose an arbitrary indefinite hold. Refunds and chargebacks reverse the affected tutor and platform shares consistently. Tutors may challenge an incorrect adjustment and receive the records necessary for reconciliation. Tax reporting and withholding are handled as required; tutors are responsible for their own obligations except where law assigns them to us.

14. Classroom, materials and recordings

Use compatible equipment, a stable connection and suitable permissions for the camera, microphone or screen sharing you choose to use. Share only the application or screen content you intend other participants to see. Avoid exposing passwords, other people's information or unrelated confidential material. Report a technical failure affecting the lesson; reasonable repair, rescheduling or refund remedies may apply.

Whiteboard contributions, files and notes may be saved or synchronized for authorized lesson participants. Other participants can see shared material. You retain ownership of content you own; you give us only the permissions reasonably needed to host, transmit, display, back up and administer that content for the service and lawful record keeping. This does not grant a blanket right to sell learner work or use it in advertising or AI training.

Recording is permitted only through a lawful, clearly disclosed arrangement with all required participant and guardian permissions. Registration acceptance does not authorize recording. Tutors must not secretly record, publish lesson media or require publicity permission as a condition of unrelated teaching. If an optional recording feature is enabled, its notice must identify its purpose, access, storage and retention before it begins. Platform intellectual property remains ours or its licensors'; users may not copy or resell the service itself without permission.

15. Safety and acceptable use

Harassment, discrimination, grooming, sexual exploitation, threats, fraud, impersonation, malware, unauthorized access, unlawful surveillance and discriminatory exclusion are prohibited. Do not complete an assessment on a learner's behalf where that would facilitate academic dishonesty, falsify attendance or qualifications, manipulate reviews, infringe intellectual property, or use another person's payment instrument without authority.

Use approved payment and communication routes. Do not use a connection made on the marketplace to evade an agreed platform fee through a sham transaction. This restriction must not prevent lawful complaints, emergency contact or a permitted off-platform lesson arrangement. Adults must keep professional boundaries with minors. For immediate danger contact local emergency services; platform support is not an emergency service.

16. Reports, moderation, restriction and appeal

Report unsafe conduct, illegal content, infringement or a disputed restriction through support or available reporting tools. Include the relevant URL or account/booking reference and a clear explanation; a report should be made honestly. We may remove content, restrict features or suspend access when reasonably necessary to protect people, investigate a material breach or comply with law.

Where lawful and safe, we provide the reason and an opportunity to challenge a decision through support. Urgent protection may require action before notice. We do not retaliate for exercising legal rights or making an honest complaint. A suspension does not automatically erase a valid refundable payment or legitimate tutor balance. Local platform rules may require additional notice, complaint procedures or transparency.

17. Availability and service changes

We take reasonable steps to operate the service reliably and securely but cannot promise uninterrupted internet or third-party connectivity. Maintenance, provider outages and events beyond reasonable control may affect access. We communicate material disruption where practicable and deal with paid services that cannot be delivered under the relevant contract and law.

We may develop or retire features, but cannot use a general change clause to remove a material paid benefit without the required notice and remedy. Events beyond control do not automatically authorize keeping payment for an undelivered service or excluding responsibility for avoidable failures.

18. Responsibility and limits

Nothing excludes or restricts liability that cannot lawfully be limited, including applicable consumer remedies, fraud, intentional wrongdoing, or responsibility for death or personal injury caused by negligence where such exclusion is unlawful. Privacy, safeguarding and security duties are not waived by registering. We remain accountable for our own promises, legally attributable conduct and applicable platform obligations.

For consumer users, we do not impose a blanket financial cap or exclude foreseeable losses that the law requires us to cover. Your remedies depend on the service, the failure and applicable law. No agreement prevents you from bringing a lawful claim, reporting to a regulator or giving an honest review.

For a tutor acting strictly in business, liability is assessed under the applicable agreement and law. No business-only provision is used to remove a remedy belonging to a tutor who legally qualifies as a consumer for the disputed service.

A business tutor who deliberately supplies unlawful material or knowingly makes fraudulent representations is responsible for substantiated direct third-party losses they cause, to the extent allowed by law. We provide notice and a reasonable opportunity to participate in the defence and do not charge the tutor for our own fault or impose a settlement without reasonable consent. This provision does not impose a consumer or minor indemnity.

19. Closure and outstanding obligations

You may request account closure through settings or support. We may need to settle active bookings, refunds, disputes or payouts, verify the requester, and retain legally necessary records. Closure must not be used to make cancellation of unwanted future renewals unnecessarily difficult. We explain outstanding steps and handle privacy requests under the Privacy Policy.

Ending access does not cancel money lawfully owed or remove rights regarding previous transactions. Necessary payment reconciliation, limited content permissions for retained records, dispute handling and statutory duties continue only for their legitimate purpose and period.

20. Changes, complaints, law and language

The effective date and version identify the Terms you accepted. We provide reasonable advance notice of material prospective changes where required, and obtain fresh acceptance or other permission when needed. A new version does not rewrite a completed transaction or waive an accrued claim. If you reject a material change, you may stop using the affected future service; any refund or termination rights remain.

Contact support about a dispute. Provide a reference and requested resolution. We aim to resolve matters fairly and give an appropriate escalation route. Informal discussion is encouraged, but is not a compulsory barrier to a court, regulator, payment dispute or urgent relief. There is no compulsory arbitration clause, class-action waiver or shortened legal limitation period in these Terms.

These Terms are subject to the laws mandatorily applicable to the transaction. You retain the consumer protections and available forums of your actual residence where law provides them. No exclusive foreign-court requirement prevents exercising those rights. A clause that is unenforceable is severed only where the remaining agreement can operate lawfully and fairly.

We provide required local-language information and contract copies. An English-language preference cannot remove a mandatory language right. Support can provide an accessible copy. Our failure to immediately enforce a provision is not a surrender of future lawful enforcement; changes or transfers of the business do not remove existing obligations.

European Union provisions

This is a shared EU baseline for Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden. National implementation, contract-capacity, tax, language, subscription and redress requirements also apply; it is not a claim that those rules are identical.

For covered distance services, consumers normally have fourteen days from formation to withdraw. Starting early requires an express request. Loss of withdrawal after full performance requires the applicable prior acknowledgement; partial performance may justify only the lawful proportionate charge. Mandatory information and a durable confirmation must be supplied. A dated tutoring appointment is not automatically a statutory leisure-service exception. Digital content requires its own applicable permission/acknowledgement process.

Use the optional withdrawal form or any clear withdrawal statement. For covered service withdrawal, refunds are normally due within fourteen days of notice subject to the governing legal conditions. Neither the ordinary cancellation cutoff nor a change of market setting defeats statutory rights. A foreign governing-law choice cannot remove mandatory protections applicable to an eligible consumer.

Where applicable, marketplace and Digital Services Act protections include illegal-content reporting, reasons for moderation decisions, available complaint routes and trader identification or disclosures. Particular obligations depend on the service and business size. The applicable transaction information identifies trader status and its consequences. National consumer authorities, ADR bodies and courts remain available. Contact support for applicable ADR information.

Optional withdrawal notice

You may copy and complete this notice and send it to support@basamtutor.com or the business address shown above. You may instead use any clear statement of withdrawal. To: Basam Technology Limited, at the business address shown above or support@basamtutor.com. I/We give notice that I/we withdraw from my/our contract for the following service: [describe service and booking/order reference]. Ordered on: [date]. Name of consumer(s): [name]. Address of consumer(s): [address]. Signature of consumer(s): [only if sent on paper]. Date: [date]. Delete whichever wording does not apply.